Picksmart Support

Introduction Each agent on the CRM module must be allocated to a Group. This group can be a specific function in your business process e.g. manual captu...

Introduction Agents are the employees who will be attending to the tickets. You need to create a Ticket Agent role for each person who require access to...

Introduction Ticket preferences are setup up per instance. The function allows for default rules that will be applied to the tickets for your specific i...

Introduction Ticket SLAs (Service Level Agreement) are setup up per instance. Administrators have the ability to setup a First Response SLA and a Resolu...

Introduction In the CRM module we make use of a Contacts list to link tickets to the applicable person requesting the task. This allows for re-use of co...

Introduction A ticket represents a specific task that needs to be completed. The CRM module provides a platform to manage and track these tasks electron...

Introduction In the CRM module we make use of a Contacts list to link tickets to the applicable person requesting the task. In addition to the contact, ...