Please follow this guide if the Laminin login screen does not load correctly or if you get an error "Service Unavailable - The backend service is not currently available".  If the user is experiencing login problems due to an incorrect password, please follow this guide.  If the user cannot login due to other account problems, please contact your system administrator.


Login problems to the Laminin platform or "Service Unavailable" error can be caused by any of the following:

  • Laminin's hosted environment - This can be a problem with our hosting provider and can affect one or more Laminin clients
  • User's workstation or connectivity - This can be a problem with the user's workstation in terms of resources available (i.e. hard disk running high), the user's browser (i.e. Chrome) or the user's connection to the internet (i.e. a bad connection via Wi-Fi)


When only some users experience problems but others on the same network don't, it is an indication that there is a problem with the user's workstation or internet connection and not with the Laminin hosted environment.  Please perform the following steps before logging a ticket with Laminin Support.


  • Ensure you are connected to the internet - Open your web browser and navigate to a website such as www.google.com and ensure that your are definitely online and can perform a search on Google.


  • Ensure your firewall is allowing traffic to the Laminin platform and PBX - Your network might be configured to only allow outbound traffic to specific websites.  Check with your IT Support or Network Engineers that connections are allowed to all Laminin resources.


  • Check the quality of your internet connection - If your device can be connected to the LAN (i.e. via a network cable) you should always do this as this is a better connection than Wi-Fi.  If your only option is Wi-Fi, ensure you are close to the Wi-Fi AP and have good signal strength.  To confirm you have a good connection to the internet, go to www.speedtest.net and run a bandwidth speed test. Speak to your IT Support if this is low so that they can investigate the problem. Here is an example of a good speed test result.


                                


  • Reload your browser - Sometimes there could be a login issue due to an old session and reloading the browser could help. On the Laminin login screen, press Ctrl + F5 to reload the page and override the locally cached version.


  • Clear your browser's cache - If reloading the browser doesn't help, try clearing the browser's cache.  Each browser is different and the method to clear your browser's cache could vary.  Below is the method to clear the Chrome browser's cache:
    • Open Chrome
    • At the top right, click the 3 vertical dotsMore 
    • Click More tools > Clear browsing data
    • At the top, choose a time range. To delete everything, select All time
    • Check the boxes next to "Cookies and other site data" and "Cached images and files"
    • Click Clear data


  • Reboot your workstation - If after performing all the above steps the login page still does not load correctly, try rebooting your workstation. Sometimes rebooting your PC or device you are using to access Laminin will free up resources and allow the device to run better.  You can view the resources available to your device on Windows machines via the Task Manager.  Open the Task Manager by pressing Ctrl + Alt + Delete and then choose Task Manager.



 

 

For any questions or additional support, please mail our team at support@lamin.in

When logging a ticket with the Laminin support team, please provide as much information as possible. This can include references to specific leads or recordings as well as descriptions and screenshots of your own troubleshooting.